At Thula Foods, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
Due to the nature of food products, returns are accepted only in specific circumstances such as:
- The product received is damaged or defective
- The wrong product was delivered
- The product is expired or spoiled at the time of delivery
To be eligible for a return, the product must be unused and in its original packaging.
Return Request Time
Customers must notify us within 48 hours of receiving the order if there is an issue with the product.
To request a return, please contact us with:
- Order number
- Product name
- Description of the issue
- Photos of the damaged or incorrect product (if applicable)
Refund Process
Once we receive and inspect the return request, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed within 5–7 business days to the original payment method.
Non-Returnable Items
The following items are not eligible for returns:
- Opened or used food products
- Products damaged due to improper handling after delivery
- Orders returned after the allowed return request period
Order Cancellation
Orders can be cancelled only before they are shipped. Once the order has been dispatched, cancellation may not be possible.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Website: https://thulafoods.com
Email: support@thulafoods.com